Returns & Refund Policy

Last updated: 3 November 2026

At Carfeild, we want you to enjoy your purchase. Please read our Returns & Refund Policy before placing an order.

1. Return Period

Customers may cancel eligible online purchases within 7 days of receiving their order, in accordance with applicable South African consumer law.

To request a return, customers must contact Carfeild by email and provide their order number and reason for the return.

Requests made outside applicable legal return periods will not be accepted for change-of-mind returns.

2. Product Condition

Products must be returned with all included accessories and components.

Customers are responsible for damage caused by:

• Accidental drops or impacts.

• Incorrect installation or wiring.

• Improper handling or misuse.

• Unauthorised modifications or alterations.

• Physical damage caused after delivery.

Carfeild does not offer refunds for products damaged by the customer through misuse, accidents or unauthorised modifications, where permitted by law.

This does not affect customers' legal rights regarding defective products or damage that occurred before delivery.

3. Damaged or Defective Products

If your product arrives damaged, defective or incorrect, please contact us as soon as possible.

Please include:

• Your order number.

• A description of the issue.

• Photographs or videos showing the problem, where possible.

Products covered by the Consumer Protection Act's implied warranty will be handled in accordance with applicable law.

Eligible remedies may include a repair, replacement or refund, as provided by law.

4. Non-Refundable Situations

We do not provide voluntary change-of-mind refunds for:

• Products damaged through customer misuse or accidents.

• Products altered or modified by the customer.

• Products damaged through incorrect installation.

• Change-of-mind requests made outside the applicable return period.

These exclusions do not remove any rights customers have under applicable consumer protection laws.

5. Return Shipping

For eligible change-of-mind returns, the customer is responsible for the direct cost of returning the product, where permitted by law.

If a product is defective, incorrect or damaged before delivery, Carfeild will handle the return costs as required by applicable law.

Customers must contact Carfeild before sending a product back to receive return instructions.

6. Refund Processing

Once a return has been received and assessed, Carfeild will communicate the outcome to the customer.

Approved refunds will be issued to the original payment method.

Refunds will be processed within the time required by applicable law, including the 30-day period where applicable under the Electronic Communications and Transactions Act.

Please note that banks and payment providers may require additional time to reflect the refund in your account.

7. Order Cancellations

If you wish to cancel an order before it has been shipped, please contact us immediately.

Cancellation requests cannot always be guaranteed once an order has been processed or dispatched.

Your statutory cancellation rights remain unaffected.

8. Contact Us

For all return, refund and cancellation enquiries:

Business: Carfeild

Email: tylergagiano@icloud.com

Please include your order number in all correspondence.

Thank you for shopping with Carfeild.